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Frequently Asked Questions

Where do I begin?

If you have been involved in an accident, your first call should be to your insurance agent. They will take a report, then issue a claim number. Your next call should be Paul's Collision Repair. We gladly assist with towing, rental car arrangements, providing accident report forms, and any other concerns you might have.

Is it possible to request an estimate over the phone or the internet?

Because no damage is ever the same, we need to be able to personally examine the vehicle closely to accurately complete an estimate.

Do I need an appointment?

It is not necessary to make an appointment. However, it can shorten your wait time. To schedule an appointment, please call 503-982-0038.

Do I need to get more than one estimate?

No, if an insurance company asks you to get more than one estimate, let them know that Paul's Collision Repair will be performing the repairs on your vehicle, and they are welcome to send an adjustor to examine the vehicle at the shop.

If an insurance company sends an adjustor to your home or office, and provides an estimate, we will repair the vehicle according to their estimate. If necessary, we will contact the insurance company directly should an additional supplement be needed.

How long does it take for an estimate, and what is the charge?

Estimates are free! You can expect a comprehensive review of the damage to be completed in 15-30 minutes.

Where do I get a claim number?

Claim numbers are issued by the insurance company when you report the accident. If you need help in obtaining a claim number, we will be happy to assist you.

Can I take my car where I choose to have it repaired?

Yes, in Oregon you have the right to have your car repaired at the shop of your choosing. Many insurance companies have specific shops they regularly work with, and receive a discounted rate as part of their agreement. You do not have to agree to work with that shop, even if the insurance company tells you " they can't guarantee the work," or tell you "it will cost you extra if you take the car elsewhere".

We have well established relationships with all major insurance companies, and as such we can reassure you that you will never have to pay an additional charge.

How long will it take to repair my car?

Based on the damage estimate, we can accurately provide a completion date. Please keep in mind that once we are able to disassemble your vehicle, it is not uncommon to discover hidden damage. Should that happen, we will notify you immediately and inform you of any scheduled completion changes.

Our primary goal is to return the vehicle to you as quickly as possible without compromising the quality of the repair.

Will I have to pay a deductible?

A deductible is your agreed upon portion of a repair that was determined when you purchased your policy. Whether or not you are responsible for a deductible depends on your policy and who was at fault. Your deductible may be different depending on the type of accident, for example, collision or comprehensive. Contact your insurance agent to find out what your deductible amount is.

When do I pay my deductible?

Your deductible is paid directly to Paul's Collision Repair when repairs are complete and you pick up your vehicle.

What forms of payment do you accept?

We accept cash, Visa and MasterCard.

Is there a warranty on the repairs to my vehicle?

Yes, we are so confident in our workmanship and the materials we use that we guarantee the repair for as long as you own the vehicle. Now, that's peace of mind!

How do I take care of my new paint?

We use only PPG refinish products on all our repairs. However, please keep a few things in mind.

• Do not take your vehicle through a car wash for at least 30 days. Wash by hand using a mild car wash shampoo, not household dishwashing soap.
• Do not install a bra for at least 60 days.
• The quality of our topcoats is such that no waxing is necessary. If you feel you must wax the vehicle, please do not do so for at least 6 months.
• Be aware when parking under trees so as to avoid sap, bird droppings, etc. If fluids such gasoline are accidentally spilled on your car, wash it off as soon as possible.

If you did not see your question listed above, please contact us by phone, 503-982-0038, or e-mail,
Angie@PaulsCollisionRepair.com, and we will do our best to address your concern.